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1. To return an item, please first email us at firstname.lastname@example.org with the reason for your return. We will provide you with a RETURN CODE NUMBER ( RCN) to fill out on the RETURN PROFORMA INVOICE you will find together with all the other documents into the parcel.
2. Fill out 5 copies of the RETURN PROFORMA INVOICE with all the required information, and schedule the pick-up of the parcel within 7 days from the date you received it. Please note that WE WON’T ACCEPT RETURNS PICKED UP AFTER 7 DAYS.
3. If you have fulfilled all the requirements above and followed our return policy on www.desienashoes.com, we will refund you the full price of your purchase not including the local taxes and duties you may need to pay to the courier at delivery. You will be also charged for the return shipping costs.
4. Please note that you won’t be refunded for any duties, taxes and customs fees you may have had to pay on the delivery.
5. In case a returned item IS NOT ACCEPTED after inspection within 2 working days from the arrival of the returned parcel to us, we will notify you by email. At this point you may choose to have the product sent back to you at YOUR expense. If you refuse the above delivery conditions, we reserve the right to retain the item and charge you for it.
6. In case the returned item IS ACCEPTED after inspection within 2 working days from the arrival of the returned parcel to us, we will notify you by email and will start the refund procedure through PAYPAL. You will be refunded for the full value of the items returned but excluding shipping or return courier costs. The refund will be requested on the same day your return was accepted. The timing of the refund depends on the type of payment. For instance, purchases made by Credit/Debit card will be refunded based on credit the card company’s policies.